Textron to Release Second Quarter Results on July 30, 2020. From there, Travis held various roles in Engineering, Production, Sales and Marketing, most recently focusing on customer support as the manager of the 1CALL Team.
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And with the scheduling software we have today, we can move it from facility to facility, we can change the input date, and it really allows us to meet the customer's expectations, as well as meeting our own operational expectations and efficiencies so that we don’t cause any issues in the shop.” You’ll also have quick access to our product support team and other Textron Aviation Service points of contact. We're proud to … It’s an absolute winner. And that predictability factor really makes a difference for the customer base. The Textron Aviation Parts and Distribution regional support teams provide efficient, personalized service, specializing in parts and sales support, returns, warranty claims, program administration, and customer account questions. In Textron Aviation, lower demand for new aircraft and related service activities in the wake of the coronavirus pandemic is expected to have resulted in dismal segment performance. The Parts Sales Team is focused on providing whatever it takes to get you back on schedule. Travis Tyler is the general manager of the Sacramento Service Center. According to Rohloff, success in the customer service and support business comes down to being “consistently consistent. “We have many different customers that…sometimes their schedules change overnight. Travis began his career with Textron Aviation in 2008 on the company's engineering certification team. READ MORE. READ MORE. When they come in here, they know they’re going to get the same level of service each and every time. Parts Sales Team. So our customers will experience throughout the network an increased focus on changing the way we do our business and it’s really working on the duration side of things.”Acknowledging that the company was previously “kind of very rigid” when it came to scheduling a customer’s airplane for service, the implementation of new software has enabled Textron Aviation “to change as the customer changes,” he said. Like its OEM peers, the airframer responded to the almost-overnight shift of travel restrictions and quarantines by emptying its corporate offices in southwest Wichita and furloughing thousands of its workers on a staggered basis.Likewise, reducing the time a customer’s airplane is in for inspections is also a priority for Rohloff. “We just recently finished the XLS, XL, and XLS+ series and we’re working on the next series,” Rohloff said. “For the most part, we remain steady and we continue to find new ways to reach out to customers and help them take advantage of this time.”Textron Aviation also is in a continuing process of evaluating flat-rate hours on a variety of Citation inspections, which in some cases has resulted in fewer hours and thus lower maintenance costs for Citation customers. READ MORE. “From the mod and upgrades perspective, it could be a little more robust,” he explained. Over his years, Andy has gained experience working in new aircraft delivery, new aircraft sales, service and even received his private pilot’s license. Then we become predictable. “So basically we evaluate these flat rates and that value that we find, we're sharing that on to the customer with a much more competitive proposition.”A couple of months after Brian Rohloff moved into his new role as Textron Aviation’s senior v-p of customer support, the manufacturer of Cessna and Beechcraft aircraft found itself wrestling with the effects of the Covid-19 pandemic. Textron's 2019 Fact Book. • Locate nearby Hawker, Beechcraft, and Cessna Service Centers and Mobile Service Units. However, a financing program launched in late April for upgrades such as Garmin G5000 avionics and Gogo’s Avance L5 or L3 connectivity on the Citation Excel and XLS has helped to spur some additional service center activity.Despite that, Rohloff’s organization has had to keep those service and support employees who weren’t on furlough healthy while maintaining its operational tempo to keep its global Citation and King Air fleets flying, more than 70 mobile service units available for AOG events, and 1Call support and 20 global service centers running.https://www.ainonline.com/aviation-news/business-aviation/2020-06-05/new-textron-aviation-service-chief-aims-consistent-consistency“We’ve had some wins off of that and we're trying to get people’s minds wrapped around not just taking advantage of this downtime for scheduled maintenance, but also taking a look at G5000 on an Excel, paint, interior refurbs, and things like that,” Rohloff added.
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